Terms and Conditions

What are the types of bookings you offer?
The terms and conditions outlined below apply to all bookings with Nassima Royal Hotel whether you make them online at or by telephone or in person.

Booking direct at
Booking online with Nassima Royal Hotel is quick, easy and completely secure. You will always be offered our best available rates of the day.

Cancellation :
All bookings require a credit/debit card number to secure your reservation only. You can cancel your booking up to 6pm on the day of arrival without penalty.

If you fail to arrive or you cancel your reservation after 6pm on the day of arrival, you will be charged for your first night's accommodation.

Charging Items to your room
Please carry your charge card with you if you wish to charge any items to your room during your stay with us. If you have lost or forgotten your card please contact Reception.

First Aid
We aim to ensure that a First Aider is always available. If you require any medical attention please contact Reception on 0.

What if I need to change my booking;
Bookings should be cancelled by calling + 971 4308 0000  - see below for office hours. Bookings made through any other third party site should be cancelled directly with them. 

Upon failure to settle the account on departure, charges will be applied to the guests credit card.  

Bookings for groups in excess of 9 rooms will be given their own specific terms and conditions which will be detailed on your booking.

Office opening hours are:
Daily - 7.30am - 12.00am

By providing your address or email address you are granting Nassima Royal Hotel permission to contact you with newsletters, offers and information that we think is of interest to you.  If you would like to unsubscribe from our mailing list please contact

What are your check-in and check-out times:
Check-in times at all our hotels are from 2pm.  You should leave by 12pm on the day of departure. Late check-out may be available on request, simply ask at reception and we'll notify you of any additional charges. 

Does your hotel cater for disabled guests:
Our hotel comply with the access requirements of local disability legislation. If you have special requirements please inform us at the time of booking.